Other Policies
Repair Duration
Our goal is to complete repairs within 2 business days from the time of repair approval, although the repair duration is subject to parts availability.
Charges for Repairs made during Diagnostics
Cherry Fusion will not charge customers for performing a diagnostic analysis for certain product, yet in some cases a repair can occur during our diagnostic
analysis without having to use parts. For this situation, the customer will be charged for the repair.
| Category | Diagnostic Repair Charge |
|---|---|
| Media Player | $32.62 |
| Gaming | $45.97 |
| Smart Phones | $32.63 |
| Computers | $59.31 |
Charges for Repairs made after Diagnostics
When our diagnosis determines that repair parts are required to perform the repair, Cherry Fusion will contact the customer to provide a description of the problem,
a quote for the repair, and to obtain an approval to continue with the repair.
When repairs are not approved, we will return your unit to you and then only charge for the shipping costs and diagnostics costs, as applicable. We will return your item per your selected choice of our offered shipment options. Remember that you can always offer to sell your item to us.
Diagnosis Fees
Cherry Fusion does not charge diagnosis fees for certain product to be repaired. See our Repair category web pages where you select your model to be repaired for details
to find out which products qualify. If a diagnosis fee applies, that fee will be applied as credit towards the repair price of a repair performed. The diagnosis fee will be
charged when the product is requested to be returned without a repair.
Abandonment
Cherry Fusion will attempt to contact the customer at the contact phone number and/or email address provided after the submitted item has been diagnosed or repaired.
If a customer does not respond within 30 days from that time, the product will be considered abandoned and placed for sale to recover incurred costs for parts, labor,
and associated processing fees.
